Terms and Conditions

All custom-made, personalized, and made-to-order items are non-returnable and non-refundable. Each piece is individually designed, fabricated, and finished according to the buyer’s unique specifications. Once production has begun, materials are sourced and labor is dedicated exclusively to that specific order, making it impossible to repurpose or resell the item. As clearly stated in our written policy and acknowledged by the buyer prior to purchase, all sales of custom items are final. Refunds, exchanges, or returns are not accepted under any circumstances. By proceeding with payment, the buyer acknowledges that they have reviewed and approved all specifications, materials, and design details related to the order, and that they fully accept and agree to the seller’s Terms and Conditions.

The buyer acknowledges that shipping charges are not included in the purchase price. Selection of the shipping service and carrier is the buyer’s preference and sole financial responsibility. Shipping options — including, but not limited to, delivery speed, service level, and insurance coverage — will be discussed with the buyer prior to shipment. It is the buyer’s responsibility to select and pay for any desired shipping insurance to protect their investment. If the buyer declines insurance coverage, they assume all associated risks of loss, delay, or damage that may occur during transit. Once the finished custom merchandise leaves our facility and is accepted by the shipping carrier, full responsibility for the item transfers to the buyer. At that point, the shipping carrier becomes the custodian of the goods, and the seller is no longer liable for any loss, delay, or damage incurred while the item is in transit. This policy is clearly stated in our written Terms & Conditions and communicated to every client prior to shipment. Any claims related to shipping damage must therefore be directed to the shipping carrier, not to the seller.

In accordance with our written policy, the seller provides the buyer with detailed photographs of the completed custom project prior to shipment. These photos allow the buyer to review and confirm that all specifications, design elements, and aesthetic details meet their expectations before the item leaves our facility. Once the buyer approves the final photos and authorizes shipment, the project is considered finalized and complete. At that point, no further changes, modifications, or design adjustments can be made. Approval for shipment constitutes the buyer’s full acceptance of the finished product as represented in the pre-shipment images.

The seller provides a 30-day limited warranty covering manufacturing defects only. This warranty applies exclusively to issues directly resulting from craftsmanship or materials used by the seller and does not cover damage caused by misuse, improper handling, unauthorized repairs, or modifications made by the buyer or any third party. Warranty excludes custom finishes which are completed by another vendor. In order to qualify for warranty coverage, the buyer must notify the seller in writing within 30 days of delivery and provide detailed photographs or video evidence clearly showing the alleged defect in its original, unaltered condition. The seller reserves the right to inspect the product to determine whether the issue qualifies as a legitimate defect covered under this limited warranty. Any alterations, “DIY repairs,” or modifications made by the buyer void this warranty in its entirety. Once the buyer alters the product in any way, the item can no longer be evaluated in its original state, and the seller is released from all liability for subsequent damage or performance issues.

For any warranty-related inquiries or requests, buyers must contact the seller directly within the applicable warranty period.
Please direct all warranty correspondence to: Jason Dozer
Email: metaldozer@hotmail.com

All quoted completion dates are approximate and provided as good-faith estimates based on current production volume and project complexity. Unless a rush fee has been paid and a specific expedited deadline has been agreed upon in writing, no guaranteed delivery or completion date is offered or implied. The seller will work diligently to meet or exceed the estimated timeline, but production schedules for custom-made items may vary due to factors such as material availability, design revisions, or other unforeseen circumstances inherent in handcrafted, made-to-order work. Delays that occur within a reasonable timeframe of the original estimate do not constitute grounds for cancellation, refund, or dispute, as all custom items are final sale and non-refundable. Orders for which a rush fee has been paid, and a guaranteed completion date has been mutually agreed upon are not eligible for cancellation, refund, or return. The rush fee covers prioritized scheduling, overtime labor, and expedited handling to ensure the fastest possible turnaround. In the rare event that the seller does not complete the order by the guaranteed deadline, the sole and exclusive remedy shall be a refund of the rush fee only. This refund serves as full and fair compensation, bringing both parties to a mutually agreed resolution and fulfilling the seller’s obligation to make the buyer whole. No further refunds, discounts, or claims will be issued or accepted beyond the rush fee reimbursement.